Returns
To start a return process, you can contact us at hello@ecodining.co.uk. Please note that returning goods will need to be sent to our warehouse. Address will be provided once your return request is accepted. You can drop us a message with query to initiate returns process.
Returns of goods which are not faulty are at our sole discretion. For goods to be considered for return they must be unopened cases that are in the same condition as they left our warehouse and not have sustained any damage. If you would like to discuss a return you should contact us directly. Please be aware that as the customer, you are responsible for returning the goods to our warehouse at your own expense. We will not be responsible for any goods lost in transit.
If you are returning goods, we would recommend ensuring returned goods are sent on a recorded, signed-for service.
- Returns are accepted within 7 days from the date of delivery.
- We cannot arrange specific timed collections.
- Charges are still applicable for failed collections where a customer is not available or the business is found to be closed at the attempted collection time.
Once the goods have been received and checked by the warehouse, we will issue either a credit note or a refund. Please note a 15% restocking charge is applicable.
Damages and issues
Please inspect your order upon reception and contact us immediately (no later than 24 hours). if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and sort it out soon as possible.
Only regular priced items may be refunded. Sale items cannot be refunded.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and your refund amount is not credited back, please contact us at hello@ecodining.co.uk
Need help?
Contact us at hello@ecodining.co.uk for any further questions related to refunds and returns.